Responsibilities:

Deliver excellent customer service, responding to a variety of calls and emails from the US mortgage servicing industry
Use knowledge obtained in training to locate answers in a knowledge database to respond to customer's mortgage related requests
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Reach personal, team, and contact center performance targets
Take ownership of all customer inquiries and proactively follow through to ensure resolution
Keep records of customer interactions, process customer accounts, and document appropriately
Navigate multiple computer systems and applications, and utilize search tools to provide information to customers
Follow communication procedures, guidelines, and policies

Qualifications:
Undergraduate or College Graduate
At least 1 year experience in BPO
Excellent communication and customer service skills.
Passion for providing top-notch support to clients.
A team player who thrives in a dynamic work environment.

Nice-To-Haves (Not Required, But a Plus!):
Either of the following:
1 year of experience in billing or collections

1 year of experience handling a US account
2 years of experience in a data analytics-related role

Responsibilities:

Deliver excellent customer service, responding to a variety of calls and emails from the US mortgage servicing industry
Use knowledge obtained in training to locate answers in a knowledge database to respond to customer's mortgage related requests
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Reach personal, team, and contact center performance targets
Take ownership of all customer inquiries and proactively follow through to ensure resolution
Keep records of customer interactions, process customer accounts, and document appropriately
Navigate multiple computer systems and applications, and utilize search tools to provide information to customers
Follow communication procedures, guidelines, and policies

Qualifications:
Undergraduate or College Graduate
At least 1 year experience in leadership BPO
Excellent communication and customer service skills.
Passion for providing top-notch support to clients.
A team player who thrives in a dynamic work environment.

Nice-To-Haves (Not Required, But a Plus!):
Either of the following:
1 year of experience in billing or collections

1 year of experience handling a US account
2 years of experience in a data analytics-related role

Job Description:

We are seeking detail-oriented and service-driven individuals to join our Care Provider Campaign in a non-voice capacity. This role focuses on supporting customers through written communication channels, including email and chat. You will ensure accurate information, efficient service, and a positive customer experience while maintaining compliance with industry standards.

Qualifications:

Must have at least 6 months of international BPO experience

Must have email/chat experience

Must be amenable to work onsite at One Montage Bldg. in Cebu

Open for shifting schedules

Must be living within Cebu City or nearby areas

Can start ASAP

What We Offer

Competitive salary and benefits package.

Opportunities for career growth and development.

Supportive and collaborative work environment.

Job Description:

We are looking for a Sales Representative to join our growing team. The ideal candidate will be responsible for serving as the main point of contact for authors, handling sales and after-sales services, and ensuring smooth coordination with the production team. This role requires strong communication skills, the ability to prospect leads, and the drive to achieve sales targets.

Key Responsibilities:

Serve as the Point of Contact (POC) for authors regarding sales and after-sales services

Prospect and profile assigned leads to identify potential clients

Send proposals to authors and ensure accurate communication of instructions to Production

Maintain positive business relationships to secure repeat and future sales

Present, promote, and sell services using solid arguments to both existing and prospective clients

Reach out to customer leads through cold calling

Expedite the resolution of customer problems and complaints to maximize satisfaction

Achieve agreed-upon sales targets and outcomes within the schedule

Coordinate sales efforts with team members and other departments

Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products/services

Stay updated on best practices and promotional trends

Continuously improve sales performance through feedback

Performance Target:

Monthly Sales Target: $5,000

Qualifications:

At least 1 year of experience in Sales

Open to Fresh Graduates (must have strong communication skills)

Strong communication skills, both verbal and written

Job Description:

A reliable data entry person who processes orders daily (regular and bulks) and ensures maximum

performance from suppliers.

Key Responsibilities:

Proactively deals with all order-related tasks to avoid issues and maintain stable metrics of our

account on Amazon

Regularly communicates with suppliers and internal teams to guarantee on-time shipment,

delivery, and sales

Auditing invoices to ensure a decent profit and avoid overcharging or order discrepancies

situations

Gathering data on discount programs

Initiates strategies to maximize supplier sales & profitability through working closely with

internal teams and Managers

Identifying causes of under-performing suppliers through analyzing sales patterns & supplier's

overall performance

Qualifications:

Excellent English speaking and writing skills

Easy builds rapport with American clients

Must have above-average data entry skills

Knowledge of MS Office applications

Great Analytical skills

Attention to details

Willing to work night shifts

Willingness to relocate, if you reside outside the city of Cebu, Talisay, and Mandaue.

Job Description:

We are looking for an exceptional leader who can motivate the team's performance in delivering data

projects. Have the ability to communicate with other managers in different departments in order to

strategize and align the company goals. Must have critical thinking and problem-solving capabilities.

Key Responsibilities:

Proactively deals with all order-related tasks to avoid issues and maintain stable metrics of our

account on Amazon

Regularly communicates with suppliers and internal teams to guarantee on-time shipment,

delivery, and sales

Auditing invoices to ensure a decent profit and avoid overcharging or order discrepancies

situations

Gathering data on discount programs

Initiates strategies to maximize supplier sales & profitability through working closely with

internal teams and Managers

Identifying causes of under-performing suppliers through analyzing sales patterns & supplier's

overall performance

Qualifications:

Excellent English speaking and writing skills

Easy builds rapport with American clients

Must have above-average data entry skills

Knowledge of MS Office applications

Great Analytical skills

Attention to details

Willing to work night shifts

Willingness to relocate, if you reside outside the city of Cebu, Talisay, and Mandaue.

Job Description:

We are looking for a Lean-Pro Communication and Soft Skills Trainer who is passionate about empowering teams through high-impact training programs. In this role, you'll design and deliver engaging sessions focused on communication, confidence, and customer interaction—equipping individuals to perform at their best in fast-paced environments.

You will collaborate closely with Business Units, Quality, and Leadership teams to ensure training is aligned with operational goals and performance standards. If you have the experience, presence, and ability to turn learning into real-world results—we want you on our team.

Responsibilities:

Design and deliver interactive training programs to strengthen communication, customer service, and soft skills.

Use techniques such as role-playing, simulations, and real-time feedback to make training practical and engaging.

Coach individuals to improve confidence, presentation, objection handling, and negotiation skills.

Collaborate with operations, quality assurance, and leadership to identify training needs and evaluate program effectiveness.

Maintain training documentation and support learners through structured learning journeys.

Utilize LMS platforms and modern training tools to deliver blended learning experiences.

Qualifications:

College Graduate

5–6 years of training experience, with a strong focus on communication, behavior-based coaching, and soft skills.

In-depth understanding of customer engagement, negotiation, and objection handling.

Certified in any of the following (preferred but not required): Train-the-Trainer, NLP, Communication, or Behavioral Coaching.

Familiar with LMS platforms and digital learning tools to enhance training delivery.

Job Description:

The Supervisor will be responsible for a specific Operations Department managing global day-to-day operating activities, product and service delivery, turn times, SLA Adherence, revenue recognition and growth; expense, cost and margin control, monthly, quarterly and annual financial goal management, group profitability, customer interaction and efficiency and efficacy metrics.

Responsibilities:

To deliver to the client - metrics of productivity, quality, and time

Day to day management and oversight of the business unit’s functioning out of the Philippines operating center

Running the “Centre of Excellence” delivery ops for production across Philippines

Maintaining Client Service Level Agreement Standards (SLA’s) & client satisfaction

Work with Operations and Relationship Managers to identify the client’s needs and implement processes and procedures to meet those needs

Assess technology needs related to the management, service and quality measurements and related reporting capabilities for internal and customer use

Maintain internal policy and procedures for management

Communicate policies, procedures, and industry changes to Affiliate Network

Review and suggest computer system improvements to technical staff and work to implement

Implement internal and external procedures and continually update processes to ensure maximum customer satisfaction and efficiency at the lowest cost

Prepare and deliver performance reviews, coaching, and discipline when necessary Hire, train, develop, and motivate staff

Perform other operational duties as requested

Qualifications:

● Bachelor’s degree in Business, Finance, or other related fields.

● Excellent written and oral communication skills

● 6+ years of experience in a leadership role for contact centers, Mortgage Domain preferably Servicing Operations

● Strong information analysis and ability to interpret capabilities (ability to present detailed technical analysis, assumptions, and recommendations succinctly)

● Exceptional problem solving, task prioritization, follow-up, and quick learner

● Ability to work in a fast-paced, high-pressure environment with dedication, passion, and motivation

● Good exposure to MS Office (Excel and PPT)

● Confidence and skillful negotiating skills

● Experience starting up a new business in BPO – preferably in BFSI industry a plus

Responsibilities:

Assist customers through calls, chat, and email for retail-related concerns

Process orders, returns, and product inquiries accurately

Deliver excellent customer experience and maintain service efficiency

Qualifications:

Minimum of 4 months BPO experience

Amenable to night shift and onsite setup

Must reside within Cebu City or nearby areas

Can start ASAP

Seasonal position

Responsibilities:

Provide support to users through chat and email using ticketing systems

Troubleshoot account and system issues efficiently

Maintain a professional tone while assisting hourly workers and partners

Qualifications:

At least 1 year and 5 months experience in customer support/service at a tech company

Proficient in ticketing systems and general tech tools

Excellent written and verbal communication skills

Amenable to work onsite and must live within Cebu City or nearby areas

Permanent position

Can start ASAP

Responsibilities:

Manage inbound and outbound communication for students or educational partners

Assist with enrollment, account inquiries, and program support

Ensure accuracy and professionalism in all communications

Qualifications:

Minimum of 6 months BPO experience

Amenable to night shift and onsite setup

Must reside within Cebu City or nearby areas

Permanent position

Can start ASAP

Responsibilties:
Oversee and manage accounts for multiple regional marketplaces.

Develop and implement strategies to optimize product listings, enhance visibility, and drive sales on Amazon platforms.

Coordinate and collaborate with external partners, such as Amazon Seller Support and agencies to ensure smooth operations and resolve issues promptly.

Analyze and interpret data to drive informed decisions and achieve sales targets across All Amazon marketplaces.

Stay up-to-date with Amazon policies, trends, and best practices to ensure compliance and competitive positioning in the online marketplace.

Utilize Amazon-specific tools and software for efficient account management and to enhance operational effectiveness.

Collaborate with cross-functional teams to align Amazon strategies with company goals and initiatives.

Conduct regular performance analysis, derive insights, and make recommendations for continuous improvement.

Monitor and address customer feedback, product reviews, and ratings to maintain a positive brand image and customer satisfaction.

Implement strong inventory management practices to ensure adequate stock levels and minimize fulfillment issues.

Drive promotional and advertising strategies to increase product awareness, traffic and sales on Amazon platform.

Stay informed about industry trends and the competitive landscape to identify new growth opportunities and potential areas of improvement.

Qualifications:

Bachelor’s degree in business administration, management, or a related field.

Proven experience in managing Amazon accounts

In-depth knowledge of Amazon-specific tools and software for account management and optimization.

Strong analytical skills with the ability to interpret data and derive actionable insights.

Excellent communication and relationship management skills

Solid understanding of eCommerce trends, algorithms, and best practices, particularly within the Amazon ecosystem.

Job Description:

We are looking for an exceptional leader who can lead and effectively promote our service to the existing

and prospective clientele. Must have critical thinking and problem-solving capabilities. Collaborates with

other key departments to achieve operational excellence. Should be an exceptional communicator to

both internal and external clients.

Key Responsibilities:

Understand the business needs and objectives

Evaluate the supplier’s sales trend as the basis for prioritizing the brands that are worth selling

and advertising

Manages, organizes, and drives the successful completion of team projects.

Collaborate with clients to determine the goals of team projects and strategize plans to meet

those goals

Oversees agents' workloads and ensures that all assigned tasks are done efficiently and

effectively.

Communicate results/suggestions/solutions to any concerns to other departments and

management.

Develops and implements quality controls and departmental standards to ensure quality

standards, organizational expectations and regulatory compliance.

Ensures the accuracy of the data is met and delivered by the agents promptly.

Anticipates future demands related to people and technology within your department and

implement the best solutions to achieve the teams' needs.

Conduct weekly coaching sessions for productivity and behavioral improvement.

Conduct regular evaluations and performance reviews, weekly presentations.

Qualifications:

Graduate of any Business, or IT-related course

Advanced knowledge of MS Excel formulas, functions, and shortcuts

At least 1-year experience in a managerial role

Superior communication and interpersonal skills

Ability to meet deadlines and manage project delivery

Excellent report-writing and presentation skills

Willing to work on graveyard or shift schedule during peak seasons

Knowledge of Amazon Seller Central is a plus